FAQ

Frequently asked questions (FAQ)

• The updater does not start automatically once download is completed

  Updater should start automatically once download is completed.

  

  If not, you can download it with the link below and start it manually. Please close KeyLemon Control Center and LemonScreen before udpating.
  
  Updater (to last version KeyLemon 2.3.1)
  
  Notice that the updater deletes itselft once process is completed or if the user aborts.
  

• Where can I find documentation about KeyLemon software?

  You can find details about license, software use, releases notes and more in our wiki.

• Who is behind KeyLemon?

  The technology is KeyLemon's products was originally developed at the IDIAP institute, Martigny, Switzerland. IDIAP is a world renowned institute specializing in the management of multimedia information and man-machine interactions. The technology is the result of over 10 year's of research.KeyLemon is a private company that span-out from IDIAP and has already seen its products downloaded over 400,000 times.

• Do I need a particular webcam?

  We have successfully tested LemonScreen with most of the recent (<2 years) webcams. If you encounter a compatibility problem with a webcam, please post a message in the forum (found here) with a detailed description of the webcam. We will try to fix the problem as soon as possible and let you know when its done.

• Which operating system is needed to run KeyLemon ?

  KeyLemon has been tested on Windows XP, Vista and Seven. We are currently working on a MacOSX version which we hope to deliver soon!

• What about privacy?

  No picture is stored on your harddrive nor transmitted on internet. Only one face model is made and this is locally stored on your computer, not accessible to KeyLemon. This model is based on some statistics of your facial features and is saved in a binary format which cannot be read by third parties.

• Why does KeyLemon display an error when I am simultaneously using Skype, MSN or any other softwares accessing the webcam?

  A webcam can be accessed by only one process at a time. If you are already using the webcam with Skype for instance, KeyLemon will not be able to access the webcam.

• Why does my AntiVirus or my AntiSpyware find malicious files after KeyLemon's installation?

  KeyLemon's has close interactions with your operating system like getting your username, verifying your Windows password or communicating with the Windows's logon process. Some of KeyLemon's files could be suspicious for your AntiVirus or your AntiSpywares. You can ignore their warnings for the following files :

  • KLCore.dll
  • KLGina.dll (on Windows XP)
  • KLWindowsCredentialsProvider.dll (on Windows Vista and Seven)